Privacy Policy

Privacy Policy

Effective Date: August 7, 2025
Issued by: Outsourced Marketing Agency FZCO (“OMA”)
Registered at IFZA, Dubai, United Arab Emirates

1. Overview

This Privacy Policy explains how OMA (“we”, “us”, “our”) collects, uses, stores, and protects personal information obtained through our website (www.omaonline.ae), advertising platforms, social media channels, and through direct communication with prospective and existing clients.

By using our website or engaging with our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of personal and business data:

a) Submitted by You

  • Full name, company name

  • Email address, phone number

  • Social media handles or ad account access

  • Business goals, budgets, or marketing challenges

  • Content or media you provide voluntarily

b) Automatically Collected

  • IP address, browser type, location

  • Device information and operating system

  • Pages visited, time spent on site, referral source

  • Clicks on ads, forms, and buttons

c) From Third Parties

  • Calendly booking information

  • Advertising platforms (e.g. Meta, Google, LinkedIn)

  • CRM integrations or marketing automation tools

  • Analytics partners (e.g., Google Analytics, Meta Pixel)

3. How We Use Your Information

We use personal and business data to:

  • Respond to enquiries and service requests

  • Qualify leads and match clients to services

  • Manage projects and client communications

  • Deliver targeted advertising and remarketing

  • Monitor website and ad campaign performance

  • Improve our services, content, and communication

OMA does not sell your data to third parties.
We may use anonymized or aggregated data for internal research and performance benchmarking.

4. Marketing & Communication

If you submit your information (e.g., via forms, calculators, or Calendly), we may:

  • Contact you via email, WhatsApp, or phone to follow up

  • Send occasional marketing updates or newsletters

  • Use campaign or performance outcomes as part of anonymized case studies or testimonials

  • Share selected content or visuals from completed projects in our website portfolio or social media posts

You may opt out of marketing emails at any time by clicking the unsubscribe link or by emailing us directly.

5. Use of Case Studies, Testimonials & Brand Mentions

By engaging OMA, you agree that:

  • We may use non-confidential elements of your campaign or project (e.g., ad designs, results, strategies) in our portfolio

  • We may mention your business name, logo, and industry on our website, in proposals, or in social content

  • Any sensitive data (e.g., budgets, revenue) will not be shared without explicit written consent

You may formally request removal or redaction of any published content by contacting us at hello@omaonline.ae.

6. Third-Party Tools We Use

We work with several tools that may collect or process data, including:

  • Meta Ads / Business Manager

  • Google Ads, Google Analytics, Google Tag Manager

  • Calendly (for booking discovery calls)

  • Make.com, Monday.com, Google Workspace

  • CRM or automation tools integrated with our systems

These tools operate under their own privacy policies. OMA is not liable for their data practices but will configure integrations responsibly.

7. Cookies

Our website uses cookies to:

  • Analyze web traffic and user behavior

  • Improve your browsing experience

  • Retarget visitors with relevant advertising

You can choose to accept or decline cookies in your browser settings.

8. Data Storage & Retention

  • Data is stored securely in cloud-based platforms (e.g., Google Workspace, Meta, Monday.com)

  • We retain client data for up to 24 months after a project ends for reference, compliance, or future communication

  • Website visitor data may be retained for analytics purposes for up to 26 months

9. Data Protection & Security

We take reasonable technical and organizational measures to protect your data, including:

  • Password-protected access to internal systems

  • Secure client folders in cloud storage

  • Restricting sensitive access to verified team members only

Despite best efforts, no digital system is 100% secure. You acknowledge this risk when interacting with OMA digitally.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request a copy of the data we hold about you

  • Ask for corrections or deletion

  • Withdraw consent for marketing communications

  • Raise a complaint about data use

To exercise these rights, contact us via hello@omaonline.ae.

11. Children’s Privacy

OMA’s services are intended for business use. We do not knowingly collect data from children under the age of 18. If you believe a minor has submitted data to us, please contact us for immediate deletion.

12. Changes to This Privacy Policy

OMA reserves the right to update this Privacy Policy at any time. When we do, we will revise the “Effective Date” at the top. Significant changes will be communicated via our website or email.

13. Contact Us

If you have any questions or requests regarding this policy, please contact:
📧 hello@omaonline.ae
🌐 www.omaonline.ae
📍 IFZA, Dubai Silicon Oasis, United Arab Emirates