Terms & Conditions
Terms & Conditions of Service
Effective Date: [07/08/2025]
These Terms & Conditions (“Terms”) apply to all services provided by Outsourced Marketing Agency FZCO (“OMA”), a registered entity operating under IFZA, Dubai, United Arab Emirates. By entering into a service agreement, proposal, or project with OMA, you (“the Client”) agree to be bound by these Terms.
1. Scope of Services
OMA provides professional marketing and advertising services, including but not limited to:
Paid Media Management (Google Ads, Meta, LinkedIn, TikTok, etc.)
Social Media Content Creation & Management
Campaign Strategy and Creative Development
Use of proprietary tools (e.g., ROI calculators, onboarding systems)
Client communication and performance tracking
- Other related services including but not limited to web design, seo
The full scope of services will be detailed in a project proposal or agreement. Any work outside of the agreed scope may be subject to additional charges and timeline extensions.
2. Client Responsibilities
To enable timely and effective delivery, the Client agrees to:
Provide all required brand assets, access credentials, and approvals in a timely manner
Assign a primary point of contact for communication and approvals
Ensure all materials provided are owned or legally licensed for use
Respond to content and campaign approvals within the timeframes outlined in the workflow
OMA is not liable for missed timelines or underperformance resulting from delays or insufficient input from the Client.
3. Fees, Payment Terms & Late Payments
All pricing will be outlined in the proposal or scope of work. Unless otherwise agreed:
All invoices are payable within 7 calendar days of issue
Services may be billed on a monthly retainer, project basis, or as a percentage of ad spend
All fees are exclusive of applicable VAT or taxes
Late payments may result in paused campaigns or withheld work delivery
Invoices overdue by 14+ days may incur a 5% monthly late fee or be referred for recovery
OMA reserves the right to withhold future work or campaign access until all outstanding payments are settled in full.
4. Campaign Performance Disclaimer
OMA works diligently to optimise campaign results based on industry best practices and platform data. However, no guarantees are made regarding:
Number of leads, sales, engagement, or conversions
ROI, CPL (Cost per Lead), or CTR (Click-Through Rate)
Specific ad platform performance or algorithm behaviour
Marketing success depends on multiple variables, including competition, timing, product-market fit, and client responsiveness.
5. Use of Work for Portfolio & Marketing
By working with OMA, the Client grants permission for OMA to:
Showcase completed campaigns, visuals, content examples, and performance highlights on its website, social media, and marketing material
Reference the Client’s name, logo, and industry in case studies or portfolio presentations, unless a written NDA or restriction is requested in advance
All case studies are used to represent OMA’s capabilities in a professional manner and will not disclose confidential financial or strategic information without permission.
6. Ownership & Intellectual Property
All original creative work produced by OMA (graphics, captions, reports, etc.) remains the property of OMA until full payment is received
Upon full payment, the Client receives a non-exclusive license to use all final deliverables for their own business purposes
OMA retains the right to repurpose any non-client-identifiable templates, processes, or systems used in delivery
The Client warrants that all brand materials provided (e.g., logos, fonts, product photos) are legally theirs to use
7. Confidentiality
OMA and the Client agree to maintain strict confidentiality regarding any non-public information shared during the engagement. This includes business strategies, budgets, credentials, or other sensitive data.
OMA will take reasonable precautions to protect all shared data and will not resell, disclose, or misuse client information.
8. Use of Third-Party Platforms
OMA uses tools such as Meta Business Suite, Google Ads Manager, Canva, Calendly, Monday.com, and others. We are not responsible for:
Downtime or outages on these platforms
Unexpected policy changes or account bans
Costs incurred due to platform-related errors
Clients are responsible for maintaining ownership of their advertising accounts and ensuring that admin access is properly managed.
9. Termination Policy
Either party may terminate the agreement with 14 days’ written notice. Upon termination:
OMA will invoice for all work completed to date
Prepaid fees for future periods are non-refundable unless otherwise agreed
All shared access and campaign assets will be revoked or transferred back to the Client as appropriate
Any outstanding dues must be cleared before the release of final files or credentials
OMA reserves the right to terminate service immediately in cases of non-payment, unprofessional conduct, or breach of agreement.
10. Limitation of Liability
OMA shall not be held liable for any indirect, incidental, or consequential damages arising out of or related to the services provided. This includes, but is not limited to:
Loss of business, reputation, or profit
Third-party claims or platform penalties
Misuse or misinterpretation of marketing results
OMA’s liability is capped at the amount paid by the Client in the 30 days preceding any claim.
11. Jurisdiction & Legal Enforcement
These Terms are governed by the laws of the United Arab Emirates. In the event of a dispute:
The parties agree to attempt resolution in good faith
If unresolved, disputes shall be referred to the Dubai Courts
English shall be the governing language for all legal communication
12. Amendments
OMA reserves the right to update these Terms at any time. Clients will be notified of material changes. Continued use of OMA’s services after any update constitutes acceptance of the revised Terms.
13. Contact
If you have any questions or require clarification, please contact: